We all love to receive great customer service. As consumers it makes us feel good. So much so, consumers now rate customer service as the most important factor when deciding to do business with a company. So it’s really important to understand and avoid certain behaviors that make our customers angry. This course can help you to improve your Customer Service. At the conclusion of this course, you should have: Gained an understanding of the 7 specific skills that can drastically improve your interactions with customers on a daily basis.